We stand behind everything we sell, and we want you to be happy with your purchase. We understand that sometimes your item is not the perfect fitm, and we are happy to offer an exchange or return on [most] items - provided they are returned to us within our return window.
Please review our return instructions below for a quick and easy return.
- Within 30 days: Full refund, less original shipping
- After 30 days: Not eligible for refund
- Holiday Return Period: All orders placed between November 1 and December 31 are eligible for returns and exchanges through January 31, 2023.
- Any return received after 30 days is subject to a restocking fee of up to 25%.
- Pack the item(s) and packing slip in its original packaging and include ALL tags. You can recycle the shipping container it arrived in, or you can put it in a plain box.
- Contact us for a pre-paid return label. A flat-rate charge of $6.99 will be deducted from your refund.
- Print the label and affix it to the outside of the parcel. If you are returning shoes, please DO NOT affix the shipping label directly to the shoe box as this will incur a 50% deduction of your refund amount!
- We'll do our best to notify you when we receive your item, but please be aware that we are not responsible for any packages until they are received by our staff.
- International shipments are not eligible for a return.
- All items must be returned in NEW and UNWORN condition (with tags attached) to be eligible for a refund.
Footwear must be returned clean, and in the same condition it was received! Include all original packaging that came with the shoes, including the shoe box. Returns where the shoe box is wrapped in tape or has a shipping label directly affixed to it will receive a refund of 50% of the purchase price.
We are happy to email a return label for which $6.99 will be deducted from your refund. You can also ship an item back to us at your own expense, using any traceable method of your choice.
Good Sports will provide free return shipping if the item is deemed defective, or if there was any mishandling on our part. Please note we may ask for photos and/or more information before providing the label.
Return To Sender
Any items received as "Return to Sender" are subject to a restocking fee of up to 20% to cover the cost of shipping.
What Can Be Returned
Items in new, unworn condition with all manufacturers tags and packaging within the return window.
What Can Not Be Returned
The following are not returnable unless authorized by Good Sports: face masks, undergarments, next-to-skin layers, climbing gear, wearable monitors, watches, personal care products (lip balm, sunscreen, insect repellent, etc.).
Items that are used, damaged, dirty, missing tags, missing original packaging, missing the shoe box, or past the return window.
Any of the aforementioned items are subject to a restocking fee up to 50%.
Returns are processed Tuesday-Friday, excluding holidays.
Refunds are usually issued within 5 business days of the return being processed.
We'll do our best to notify you via email when we receive your return and again when your refund has been processed.
- Items returned in new condition with all manufacturer packaging and tags are eligible for a full refund.
- Refunds for items returned dirty, damaged or worn will be for 50% of the purchase price.
- Refunds for items returned without manufacturer packaging or tags will be for 50-70% of the purchase price.
- Refunds for shoes returned without shoe box or with shoe box taped shut will be for 50% of the purchase price.
- After 60 days items are not eligible for return without prior approval.
Quick, Easy & FREE!
The quickest way to exchange an item is to place a new order for the item you want and then return the order you received to us for a refund. We will waive any shipping fees applied to your new order.
This allows us to get your new item out to you quickly and make sure it does not sell to another customer! Once your return is received we will process a refund, less original shipping cost.
Contact us via phone, email, or chat for a pre-paid return label, then drop the package in the mail.
Make sure to follow the return instructions no matter which option you choose.
WARRANTY & DEFECTS
If the item has a defect, due to a fault in the materials or workmanship, contact our Customer Service team. They will help facilitate a warranty claim with the manufacturer.
We also understand that sometimes gear doesn’t perform or fit to your liking. If you find yourself unsatisfied with an item, please contact our customer service department for warranty options.